Terms of Service & Subscription Agreement

1. Acceptance of Terms & Subscription Scope

By accessing, browsing, registering for, or using Sahyak SalesCRM (the “Service”), operated by Sahyak Technologies (“Company”, “we”, “us”), you (“Customer”, “Tenant”, or “User”) agree to be legally bound by these Terms of Service.

If you are accepting these terms on behalf of a company, organization, or agency, you represent and warrant that you possess full legal authority to bind said entity to these conditions.

2. User Accounts & Multi-Tenant Boundaries

• Individual vs. Organization Tiers: Accounts are segregated into Individual Solo plans and Organization/Agency multi-agent plans. Account classifications cannot be swapped to prevent permission escalation.
• Account Credentials: You are solely responsible for maintaining the confidentiality of your authentication credentials and 2FA TOTP secrets.
• Multi-Tenant Isolation: You agree not to attempt to circumvent or reverse-engineer logical tenant boundaries or query structures.

3. WhatsApp Usage & Anti-Spam Compliance

Sahyak facilitates WhatsApp communication via multi-device WebSockets. Users must strictly comply with applicable anti-spam laws, consumer protection regulations, and acceptable use guidelines.

• You may only send messages to contacts who have explicitly opted in or requested communication.
• Unsolicited bulk spamming, harassing messages, or distribution of malicious links will result in immediate account suspension.
• Numbers associated with abusive or banned accounts are subject to a 90-day cooldown period.

4. Billing, e-Mandates & 60-Day Data Deletion Rule

All subscription charges, renewals, and upgrades are securely processed via Razorpay.

• Proration on Upgrades: Immediate upgrades prorate the unused value of the current billing cycle.
• Grace Period & Lockout: Payment failures trigger a 3-day grace period. If unfulfilled, the account enters PLAN_LOCKED.
• 60-Day Purge: Inactive or expired accounts that remain unrenewed for 60 consecutive calendar days are permanently purged from database clusters.

5. Contact & Support

For legal notices, terms inquiries, or enterprise agreement requests, email support@sahyak.com.